Below you will find articles that will help you navigate the Mobilize platform.
If you are experiencing a technical issue on the platform please fill out a Custom Service request by clicking the form below.
You can also contact us at 877.498.1698.
Suggest a new feature
Let us know your idea for a new feature.
Required fields are marked with an asterisk*
{"xsrfToken":"84e7d4736055b6b5389b5218e4236e68acccedd7_lout","branding":{"id":"1","key":"esd","name":"Mobilize Customer Support Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000000","headerLinkHoverBGColor":"#000000","headerBadgeColor":"#000000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/43c16ca3-e463-42e1-87c4-bb2007659bc2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZjcyMGJmNC0zNWU0LTRlNmMtYTBkMC1iYjJiODdkMWU5MzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQzYzE2Y2EzLWU0NjMtNDJlMS04N2M0LWJiMjAwNzY1OWJjMiI6WyJyZWFkIl19LCJleHAiOjE3NTE3NjEyNzMsIm5iZiI6MTc1MTc2MDY3M30.gV8ouiNeptBEkkFxDUVCeEcQRbJrgMTky1PN3jrOyxI&client=1f720bf4-35e4-4e6c-a0d0-bb2b87d1e930&mode=fit","logoId":"43c16ca3-e463-42e1-87c4-bb2007659bc2","isLogoAvailable":true,"helpCenterTitle":"Mobilize Customer Support Desk","sharedPortalName":"Customer Support Desk","userInitialAnnouncementHeader":"Our Customer Support Mission","userInitialAnnouncementMessageWiki":"<p>We are passionate about unleashing powerful and effective communication. Please connect with us if you are experiencing something that is preventing you from doing just that.</p>","translations":{"en-US":{"helpCenterTitle":"Mobilize Customer Support Desk","sharedPortalName":"Customer Support Desk","announcementHeader":"Our Customer Support Mission","announcementMessage":"We are passionate about unleashing powerful and effective communication. Please connect with us if you are experiencing something that is preventing you from doing just that. ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/036f4c39-2225-4e15-937b-b364316d1a29/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZjcyMGJmNC0zNWU0LTRlNmMtYTBkMC1iYjJiODdkMWU5MzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAzNmY0YzM5LTIyMjUtNGUxNS05MzdiLWIzNjQzMTZkMWEyOSI6WyJyZWFkIl19LCJleHAiOjE3NTE3NjEyNzMsIm5iZiI6MTc1MTc2MDY3M30.EzWu13L4TFuCq28U9g7Xicx9EFK5bBPNrTPapuu63Q0&client=1f720bf4-35e4-4e6c-a0d0-bb2b87d1e930&height=300&mode=fit","bannerMediaApiFileId":"036f4c39-2225-4e15-937b-b364316d1a29","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"esd","projectId":10006,"serviceDeskId":1,"name":"Mobilize Customer Support Desk","description":"<p>Below you will find articles that will help you navigate the Mobilize platform.</p>\n<p>If you are experiencing a technical issue on the platform please fill out a Custom Service request by clicking the form below.</p>\n<p>You can also contact us at 877.498.1698.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://mobilizeyourtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://mobilizeyourtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://mobilizeyourtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help setting up, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://mobilizeyourtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://mobilizeyourtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://mobilizeyourtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,6,7,4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZjcyMGJmNC0zNWU0LTRlNmMtYTBkMC1iYjJiODdkMWU5MzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE3NjE4NzMsIm5iZiI6MTc1MTc2MDY3M30._d82a2yIQiARlN2qfu9KIhrpZ0CpX7-qMF0jeINPkGE","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"1f720bf4-35e4-4e6c-a0d0-bb2b87d1e930","tokenDurationInMins":20}},"reqCreate":{"id":7,"projectId":10006,"issueType":{"id":"10005","name":"New Feature"},"form":{"name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","intro":"<p>Let us know your idea for a new feature.</p>","instructions":"","icon":10535,"iconUrl":"https://mobilizeyourtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/7","calendarParams":{"firstDay":0,"date":"2025-07-06T00:11:14+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZjcyMGJmNC0zNWU0LTRlNmMtYTBkMC1iYjJiODdkMWU5MzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE3NjE4NzQsIm5iZiI6MTc1MTc2MDY3NH0.tzSOmknNfMh-KLw5uR16vKh22e25IoGhkXGNfnOi-OI","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"1f720bf4-35e4-4e6c-a0d0-bb2b87d1e930","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}