Jira Service Management

{"xsrfToken":"baa73186-eb34-44b7-9433-3d988974ba8f_a4f8e7d654909400d4b324e34cf45d8b18fe4f38_lout","branding":{"id":"1","key":"esd","name":"Mobilize Customer Support Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000000","headerLinkHoverBGColor":"#000000","headerBadgeColor":"#000000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/43c16ca3-e463-42e1-87c4-bb2007659bc2/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcL3BwcjVrZW9yODlyYmJoYzEiLCJhbGciOiJSUzI1NiJ9.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiMWY3MjBiZjQtMzVlNC00ZTZjLWEwZDAtYmIyYjg3ZDFlOTMwIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZTo0M2MxNmNhMy1lNDYzLTQyZTEtODdjNC1iYjIwMDc2NTliYzIiOlsicmVhZCJdfSwibmJmIjoxNjQzMDY1NjI2LCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2NDMwNjYyMjYsImlhdCI6MTY0MzA2NTYyNiwianRpIjoiNGEwNTVmNmQtOGUyOC00YmJhLWFlZWItNTk4MmQ1MTcyYjI0In0.wJBhJT4jHRn-0nUZGlhVT8vW00eCBThWJixoqZ1TjH9gF-oGp20WOF2g88RcH9nkKWz3GxRuFxhW3qr-kvGmqo7lKRGbTN1q1hNiz3Vb_-QWYkBcC0M4d8vDHa5i7TrctbJhRAIO7sa5N5ucscp_SV2Le8er0gpPUjZElsFRLEtI5VlxeqF-OUncfmJkwtRzLn4AelyYp_k1hmQLCIv1rBfc0phEMtV7UPwGDYycrrYCPIcoNIZ2t7th9GYk0HWQRSiVvxizgDtFSoe0aAogSo4KO1XjlyAV5z-ao7d_BSX6sKdw6kUm2AywCHuj6jltLsUkBZnptXRrm8-xz_cF7A&client=1f720bf4-35e4-4e6c-a0d0-bb2b87d1e930&issuer=micros-group%2Fjira&mode=fit","logoId":"43c16ca3-e463-42e1-87c4-bb2007659bc2","isLogoAvailable":true,"helpCenterTitle":"Mobilize Customer Support Desk","sharedPortalName":"Customer Support Desk","userInitialAnnouncementHeader":"Our Customer Support Mission","userInitialAnnouncementMessageWiki":"We are passionate about unleashing powerful and effective communication. Please connect with us if you are experiencing something that is preventing you from doing just that. ","translations":{"en-US":{"helpCenterTitle":"Mobilize Customer Support Desk","sharedPortalName":"Customer Support Desk","announcementHeader":"Our Customer Support Mission","announcementMessage":"We are passionate about unleashing powerful and effective communication. Please connect with us if you are experiencing something that is preventing you from doing just that. ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/036f4c39-2225-4e15-937b-b364316d1a29/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcL3BwcjVrZW9yODlyYmJoYzEiLCJhbGciOiJSUzI1NiJ9.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiMWY3MjBiZjQtMzVlNC00ZTZjLWEwZDAtYmIyYjg3ZDFlOTMwIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZTowMzZmNGMzOS0yMjI1LTRlMTUtOTM3Yi1iMzY0MzE2ZDFhMjkiOlsicmVhZCJdfSwibmJmIjoxNjQzMDY1NjI2LCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2NDMwNjYyMjYsImlhdCI6MTY0MzA2NTYyNiwianRpIjoiOGI4M2U3NmItNmJlNS00OWNhLThmZWQtY2JlMDZmNDViNzhkIn0.HrtLThMO-0pI85bnMxMHtKrVnc9FpIyWk6W83UNjKl9m6bBZ17vGBueYeFubx6IEzTaID3aL-o2YdfWjkYXUnXSrpz0SkHabUYDQpB99O_2nJmSg3AhRKMTMPeEDn3gTQHONUh5dM3Ppv8xyedj5FKkBXN-FamE6apX5WtQd4N9lYTG2VQWs-ELnYbxvg-_OwcwpAPceEuS0DkDvFOM0BGcse8AYT17DLDd_ATrh72NYQ3MlbJ3JzNRuP6tDJI6HRBTAxGjcq0lzdS_5_OxFGAyVilNF4ezDuKyZHIEYtvEjLB703NIFbgwbI0YjsVFD-44iP8iY67tIRYoS6T_Nkg&client=1f720bf4-35e4-4e6c-a0d0-bb2b87d1e930&issuer=micros-group%2Fjira&height=300&mode=fit","bannerMediaApiFileId":"036f4c39-2225-4e15-937b-b364316d1a29","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"esd","projectId":10006,"serviceDeskId":1,"name":"Mobilize Customer Support Desk","description":"Below you will find articles that will help you navigate the Mobilize platform. \nIf you are experiencing a technical issue on the platform please fill out a Custom Service request by clicking the form below. \nYou can also contact us at 877.498.1698.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help setting up, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://mobilizeyourtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://mobilizeyourtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://mobilizeyourtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10545,"iconUrl":"https://mobilizeyourtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10535,"iconUrl":"https://mobilizeyourtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10539,"iconUrl":"https://mobilizeyourtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,6,7,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a4d97d59-c2f3-3a15-a0dc-1231ab3f2171","appLinkName":"System Confluence","appLinkUrl":"https://mobilizeyourtech.atlassian.net/wiki","spaceKey":"MCEKB","spaceName":"Mobilize Comms + Enterprise Knowledge Base","spaceUrl":"https://mobilizeyourtech.atlassian.net/wiki/spaces/MCEKB","isServer":false},"labels":[],"projectKey":"ESD","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Customer Support Desk","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://mobilizeyourtech.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}