Jira Service Management

{"xsrfToken":"baa73186-eb34-44b7-9433-3d988974ba8f_318d2f23a378f35fc19382b66f3a9c3842573cc4_lout","branding":{"id":"1","key":"esd","name":"Mobilize Customer Support Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000000","headerLinkHoverBGColor":"#000000","headerBadgeColor":"#000000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/43c16ca3-e463-42e1-87c4-bb2007659bc2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZjcyMGJmNC0zNWU0LTRlNmMtYTBkMC1iYjJiODdkMWU5MzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQzYzE2Y2EzLWU0NjMtNDJlMS04N2M0LWJiMjAwNzY1OWJjMiI6WyJyZWFkIl19LCJleHAiOjE2MTQ2Mzg0NzEsIm5iZiI6MTYxNDYzNzgxMX0.-K5qbBu2oxg1hnuv894BcY1Zsya62rb4SxE5mmFPuGg&client=1f720bf4-35e4-4e6c-a0d0-bb2b87d1e930&mode=fit","logoId":"43c16ca3-e463-42e1-87c4-bb2007659bc2","isLogoAvailable":true,"helpCenterTitle":"Mobilize Customer Support Desk","sharedPortalName":"Customer Support Desk","userInitialAnnouncementHeader":"Our Customer Support Mission","userInitialAnnouncementMessageWiki":"We are passionate about unleashing powerful and effective communication. Please connect with us if you are experiencing something that is preventing you from doing just that. ","translations":{"en-US":{"helpCenterTitle":"Mobilize Customer Support Desk","sharedPortalName":"Customer Support Desk","announcementHeader":"Our Customer Support Mission","announcementMessage":"We are passionate about unleashing powerful and effective communication. Please connect with us if you are experiencing something that is preventing you from doing just that. ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/036f4c39-2225-4e15-937b-b364316d1a29/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZjcyMGJmNC0zNWU0LTRlNmMtYTBkMC1iYjJiODdkMWU5MzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAzNmY0YzM5LTIyMjUtNGUxNS05MzdiLWIzNjQzMTZkMWEyOSI6WyJyZWFkIl19LCJleHAiOjE2MTQ2Mzg0NzEsIm5iZiI6MTYxNDYzNzgxMX0.WBVwjt_Bym4ZHLep1zVm-xxt8JfSy-iAjS53raeBvj0&client=1f720bf4-35e4-4e6c-a0d0-bb2b87d1e930&height=300&mode=fit","bannerMediaApiFileId":"036f4c39-2225-4e15-937b-b364316d1a29","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"esd","projectId":10006,"serviceDeskId":1,"name":"Mobilize Customer Support Desk","description":"Below you will find articles that will help you navigate the Mobilize platform. \nIf you are experiencing a technical issue on the platform please fill out a Custom Service request by clicking the form below. \nYou can also contact us at 877.498.1698.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help setting up, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://mobilizeyourtech.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://mobilizeyourtech.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10549","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://mobilizeyourtech.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10527","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10545,"iconUrl":"https://mobilizeyourtech.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10535,"iconUrl":"https://mobilizeyourtech.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10535","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10539,"iconUrl":"https://mobilizeyourtech.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10539","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,6,7,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a4d97d59-c2f3-3a15-a0dc-1231ab3f2171","appLinkName":"System Confluence","appLinkUrl":"https://mobilizeyourtech.atlassian.net/wiki","spaceKey":"MCEKB","spaceName":"Mobilize Comms + Enterprise Knowledge Base","spaceUrl":"https://mobilizeyourtech.atlassian.net/wiki/spaces/MCEKB"},"labels":[],"projectKey":"ESD","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Customer Support Desk","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://mobilizeyourtech.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}